Terms and conditions for buyers
ONLINE BIDDING ONLY THIS MONTH
How to bid. When attending the auction for the first time, you will be required to register at the desk. We will ask you for your full name, address and contact telephone number. You will then be issued with a bidding number which must be used when placing a bid in the auction room. Absentee bids can be left up to half an hour of the auction commencing, special exceptions can be made if they will not delay the start of the auction.
All winning bids will incur a 15% commission charge. There is a £1 minimum commission charge per lot of any winning bid.
If you are unable to attend our auctions in person, you can also participate via live bidding through www.easyliveauction.com. Please follow their registration process and familiarise yourself with their terms and conditions.
All online winning bids may incur further charges set by www.easyliveauction.com. Please make sure that you are aware of their charges and separate terms and conditions before bidding.
Viewing. All items can be viewed on the day of the sale from 10am.
The auctioneer acts as an agent for the seller. All items are described to the best of our knowledge, but the condition and authenticity of an item is the sole responsibility of the prospective buyer. Condition reports can be requested using the form on the Sunbury Auction website and through www.easyliveauction.com. Any information received as a result of this should be taken only as opinion and should not be taken as fact. Placing a bid is seen as acceptance of any faults that an auction lot may possess , and placing a bid is the bidder acknowledge this.
Payment and collection. We accept both cash and card payments. Card payments can be taken using Visa, Mastercard, American Express, Maestro and Paypal. We are not currently taking payments made by personal cheque.
Clearing will only be permitted during the auction if the buyer is using cash as their payment method. The credit card reader will not be available for use until the auction has come to an end.
If you have successfully won auction lots using the online agent, an invoice will be sent out within 24 hours and will include a postage option.
All non-payers will be banned from all future auctions.
If you have left an absentee bid and have been successful in winning auction lots, you are welcome to collect your lots in person. Please contact us before hand using the details on the contact us page. We do not have a permanent residence and use a hired venue for all our auctions, and lots are stored elsewhere.
Postage and packaging. At Sunbury Auctions we offer a very reasonable postage and packaging service for our bidders who are unable to attend the auction and collect items in person. We charge a flat rate £5 admin fee regardless of the number of lots won. An exception will only be made if we are forced to split a large invoice into two separate parcels. We then will only charge you the actual postage cost set by Royal Mail, or ParcelForce for larger and heavier parcels . All parcels will be sent via a trackable service that will require a signature upon delivery. Please note that we are unable to insure parcels for damage, as many of our items are exempted from such by Royal Mail. However, if you would like a parcel to be sent via Special Delivery and to the value of the item, please request an updated invoice before paying any delivery charges.
All small parcels up to 2kg are insured with a maximum of £20 for loss, and only if the contents does not fall into a category exempted by Royal Mail. All larger parcels exceeding 2kg are insured for loss up to £100 and then only if the contents does not fall into a category that is exempted from compensation by ParcelForce. In the unfortunate event that a parcel is lost in transit, the buyer will be responsible for making a claim to either Royal Mail or ParcelForce. We will gladly assist in this if required. A full list of prices can be found at the Post Office official website.
Sunbury Auction only uses Royal Mail. No other courier may be used on the initiative of the buyer.
Please be assured that great care will be taken with your items. They will be packed securely and usually despatched next working day.
Terms and conditions for sellers.
Selling at auction. The seller will be charged a £1 lotting fee per lot, up to 10 lots, and 50p per lot thereafter. All sold items will be subject to a 15% commission charge.
All lots will be photographed and will appear in the gallery section of this website , and then on our online catalogue via www.easyliveauction.com one week before the sale. Here, the seller can be guaranteed maximum coverage.
All submissions must be in no later than 10 days before the sale. Please use the enquiry form on the contact us page if you wish to submit lots into our next auction. We will then be able to contact you regarding delivery of lots, reserve prices and the collection of consignments if you are unable to transport your items to us.
Sellers will be paid out within 10 working days. This can either be in cash, or instant bank transfer. The fees mentioned above will be deducted from the final selling price and the seller will be issued an invoice with a breakdown of these. All unsold items will be returned to the seller.
Unit 1, Executive
Central Way, North Feltham Trading Estate
If you have any queries or wish to make an appointment, please contact us:
07771 546 676